KHYBER PAKHTUNKHWA RIGHT TO PUBLIC SERVICES ACT, 2014
Soon after assuming power in the KPK, the PTI led coalition government embarked upon on the agenda of change. The focus of the agenda was to introduce a culture of "Good Governance" in the province. As a first step a "Charter of Good Governance Legislative Framework" was prepared and a few landmark laws were enacted through the Provincial Assembly, which inter-alia included the KPK Right to Public Services Act 2014. The sole objective of this law is to improve public service delivery. The law provides for:-
1. Time bound delivery of public services to citizens.
2. Making government functionaries liable to penalty if they fail to provide services to citizens in a timely and transparent manner.
3. Compensation to citizens for not having received the desired service in the prescribe time limit.
For monitoring the delivery of notified public services throughout the province, a computerized Performance Management System(PeMS) has been developed and put in place. Through this system department wise service delivery feedback is received from all the 35 districts of KPK on fortnightly basis, and data entered in the PeMS. A link has also been provided to the Chief Secretary so that public service delivery is evaluated and remedial measures taken thereof.