The KP government in 2013 embarked upon on an agenda to introduce a culture of “Good Governance” in the province. As a first step a “Charter of Good Governance Legislative Framework” was prepared and a few landmark laws were enacted through the Provincial Assembly, which inter-alia included the KP Right to Public Services Act 2014. The sole objective of this law is to improve public service delivery. The law provides for:-
1. Time bound delivery of public services to citizens.
2. Making government functionaries liable to penalty if they fail to provide services to citizens in a timely and transparent manner.
3. Compensation to citizens for not having received the desired service in the prescribe time limit.