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The KP government in 2013 embarked upon on an agenda to introduce a culture of “Good Governance” in the province. As a first step a “Charter of Good Governance Legislative Framework” was prepared and a few landmark laws were enacted through the Provincial Assembly, which inter-alia included the KP Right to Public Services Act 2014. The sole objective of this law is to improve public service delivery. The law provides for:-
1. Time bound delivery of public services to citizens.
2. Making government functionaries liable to penalty if they fail to provide services to citizens in a timely and transparent manner.
3. Compensation to citizens for not having received the desired service in the prescribe time limit.
The spirit and aim of Khyber Pakhtunkhwa Right to Public Services Act, 2014 and establishment of Khyber Pakhtunkhwa Right to Public Services Commission is to enable the citizens of Khyber Pakhtunkhwa to avail time-bound, notified public services from public entities in a transparent and efficient manner as a matter of right and to hold the public functionaries accountable, for lapses such as refusal, delay, deficiency or lack of transparency in providing such public services.
